Balancing Care and Code: Exploring Algorithmic Influences on Nurses’ Job Happiness

Abd Rahman Ahmad; Hairul R. Md Sapry; Umi K. Rashid; Alaa S.  Jameel

doi:10.5281/zenodo.18301558

Autores/as

Abd Rahman Ahmad Universiti Tun Hussein Onn Malaysia Autor/a https://orcid.org/0000-0001-9493-8224
Hairul R. Md Sapry Universiti Kuala Lumpur (UNIKL) Kampus Cawangan Malaysian Institute of Industrial Technology, Johor, MALAYSIA Autor/a https://orcid.org/0000-0001-7176-0582
Umi K. Rashid Johor Business School, Universiti Tun Hussein Onn Malaysia, 86400 Batu Pahat, Johor, MALAYSIA Autor/a https://orcid.org/0000-0001-7176-0582
Alaa S. Jameel Department of Business Administration, Al- Idrisi University College, Ramadi, Al-Anbar, IRAQ Autor/a https://orcid.org/0000-0003-3189-1961

DOI:

https://doi.org/10.5281/zenodo.18301558

Palabras clave:

gestión algorítmica, enfermeros, satisfacción laboral, felicidad laboral, autonomía percibida, confianza en los sistemas de IA.

Resumen

La investigación se centró en la productividad y la
rentabilidad, descuidando las indagaciones esenciales sobre el impacto de los algoritmos en la autonomía, la confianza y el bienestar. Este documento conceptual presenta un paradigma para aclarar la influencia de la gestión algorítmica en la satisfacción laboral del
personal de enfermería en Malasia. Utilizando la literatura de 2020 a 2024, combina perspectivas del modelo de Demandas-Recursos Laborales, la Teoría de la Autodeterminación y las perspectivas de
sistemas sociotécnicos. El enfoque identifica la gestión algorítmica como un factor crucial que afecta la autonomía percibida, la justicia y la confianza en los sistemas de IA, lo que a su vez influye en la satisfacción laboral. El apoyo organizacional y la alfabetización digital se presentan como posibles moderadores que pueden potenciar o disminuir estas interacciones. El documento contribuye a tres dominios fundamentales. En teoría, amplía los debates existentes al situar la gestión algorítmica y la felicidad laboral en el sector sanitario malasio. Proporciona a los gestores y responsables políticos un marco conceptual para evaluar los efectos inesperados de la digitalización en los cuidadores de primera línea. Esto, desde el punto de vista metodológico, propone vías para futuras investigaciones empíricas, ofreciendo orientación para investigaciones que puedan fundamentar soluciones que concilien la eficiencia con la compasión en enfermería.

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