Autocontrol emocional y desempeño laboral frente a entornos organizacionales emocionalmente tóxicos

Gladys Jahaira Bustos Andrade; Juan M Gómez

doi:10.5281/zenodo.18319961

Authors

Gladys Jahaira Bustos Andrade Estudiante Author https://orcid.org/0000-0002-3782-1270
Juan M Gómez Universidad Técnica de Manabí, Ecuador Author https://orcid.org/0000-0002-1700-0926

DOI:

https://doi.org/10.5281/zenodo.18319961

Keywords:

Emotional labor, Workplace well-being, Psychosocial risks, Talent management, organizational behavior

Abstract

Esta investigación tiene como objetivo analizar la influencia del autocontrol emocional en el desempeño laboral en entornos organizacionales caracterizados por dinámicas emocionalmente adversas, desde una perspectiva de gestión del talento humano. El estudio se realizó mediante una revisión bibliográfica cualitativa y exploratoria, basada en el análisis sistemático de literatura científica publicada entre 2018 y 2024 en bases de datos académicas indexadas de alto impacto. La metodología permitió identificar tendencias teóricas y empíricas relacionadas con la regulación emocional, el bienestar psicológico y el comportamiento laboral en contextos organizacionales complejos. Los resultados muestran que el autocontrol emocional actúa como un recurso psicológico clave que modula la relación entre las condiciones laborales adversas y el desempeño, contribuyendo a la reducción del estrés, el agotamiento emocional y las conductas contraproducentes. Se encuentra que el fortalecimiento de las competencias emocionales promueve un desempeño estable y el bienestar psicológico del trabajador, incluso en contextos organizacionales desfavorables. Se concluye que el autocontrol emocional es un componente estratégico para la sostenibilidad del desempeño laboral y debe integrarse en las políticas de gestión del talento humano y prevención de riesgos psicosociales.

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