Leadership and its relationship with the work environment at theCeibo Dorado Hotel in Portoviejo canton, Manabí, Ecuador

Irene P. Navarrete; Flavia M. Vargas; Geanella X. Moreira

doi:10.5281/zenodo.14205356

Autores/as

Irene P. Navarrete Universidad Técnica de Manabí, Ecuador Autor/a https://orcid.org/0009-0002-7443-6010
Flavia M. Vargas Universidad de Alicante, Spain Autor/a https://orcid.org/0000-0003-4404-2790
Geanella X. Moreira Universidad Técnica de Manabí, Ecuador Autor/a https://orcid.org/0009-0000-4617-4821

DOI:

https://doi.org/10.5281/zenodo.14205356

Palabras clave:

liderazgo, clima laboral, comunicación interpersonal, desarrollo organizacional

Resumen

El estudio analiza el impacto del liderazgo en el clima laboral del Hotel Ceibo Dorado, en Portoviejo, Manabí, Ecuador, a través de un enfoque descriptivo, explicativo, no experimental y transversal. Se recopilaron datos mediante una entrevista al gerente, cuestionarios a los 17 colaboradores y una ficha de observación directa. Los cuestionarios incluyeron preguntas sobre liderazgo y clima laboral, mientras que la observación identificó dinámicas organizacionales clave. Los métodos biográficos, inductivo-deductivo y analítico permitieron un análisis cuantitativo y cualitativo procesado en Excel 2013. Los resultados mostraron que el liderazgo en el hotel requiere mejoras, especialmente en la dimensión de liderazgo imitativo, con necesidad de ofrecer directrices claras y ejemplos prácticos. También se detectaron deficiencias en la comunicación interpersonal, recomendándose estrategias para fortalecer la confianza y la retroalimentación. Además, se observó una débil percepción de identidad organizacional y valores institucionales, sugiriéndose programas de capacitación para alinear a los empleados con la misión y visión del hotel. El estudio concluye que el liderazgo es fundamental para mejorar el clima laboral, promoviendo relaciones interpersonales sólidas, sentido de pertenencia y mayor productividad, factores esenciales para el desarrollo sostenible en el sector hotelero.

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