Job performance and legal framework in the administrative processes of the GAD of Quinindé, Esmeraldas

Abstract

Within the current legal framework, this study analyzed the relationship between job performance and administrative processes in the Decentralized Autonomous Government of Quinindé, Esmeraldas Province, Ecuador. Factors limiting institutional efficiency were identified, and improvement strategies were proposed. A mixed-method approach was used, including surveys, semistructured interviews, and document analysis. The study population comprised 312 administrative employees, from which 164 participants were selected. The results indicated that a lack of clarity in organizational objectives and the absence of feedback negatively affected job performance. Although Progress was observed in the strategic and organizational planning, internal communication, and leadership deficiencies persisted, the scarcity of training programs and the limited adoption of technologies negatively impacted management. The internal control system was found to be insufficient to ensure transparency and operational efficiency. Strengthening leadership, implementing training programs, incorporating technologies, and improving internal control are recommended to optimize administrative processes. Finally, citizen participation was highlighted as a key factor in legitimizing institutional management and strengthening the government and community relationship.