Human talent management model based on work competencies:“Dulcería Los Almendros” Company, Rocafuerte canton

Abstract

This degree project proposes a Human Talent Management Model based on job competencies for the company “Dulcería los Almendros”, located in the Canton of Rocafuerte. The main objective was to design a management model tailored to the company’s needs through three specific goals: to present a model adapted to its structure, establish a guide for personnel selection by performance areas, and identify the staff’s training needs. Using a non-experimental design by work area, the research was applied, with a qualitative-quantitative, descriptive, field-based, and explanatory approach. The population consisted of thirteen female employees and the owner-manager, who also made up the sample for data collection. Techniques used included document review, interviews, and surveys through a questionnaire. Based on the data analysis, it was concluded that there is an urgent need to implement a human talent department to improve labor productivity and efficiency. However, considering the costs this would involve, it is recommended as an initial alternative to apply a human talent management manual based on job competencies. This manual would serve as a tool for personnel administration within the company and help align staff performance with organizational goals.