Leadership and its relationship with the work environment at theCeibo Dorado Hotel in Portoviejo canton, Manabí, Ecuador

Irene P. Navarrete; Flavia M. Vargas; Geanella X. Moreira

doi:10.5281/zenodo.14205356

Authors

Irene P. Navarrete Universidad Técnica de Manabí, Ecuador Author https://orcid.org/0009-0002-7443-6010
Flavia M. Vargas Universidad de Alicante, Spain Author https://orcid.org/0000-0003-4404-2790
Geanella X. Moreira Universidad Técnica de Manabí, Ecuador Author https://orcid.org/0009-0000-4617-4821

DOI:

https://doi.org/10.5281/zenodo.14205356

Keywords:

leadership, work environment, interpersonal communication, organizational development

Abstract

The study examines the impact of leadership on the work environment at Hotel Ceibo Dorado in Portoviejo, Manabí, Ecuador, using a descriptive, explanatory, non-experimental, and cross-sectional approach. Data were collected through interviews with the manager, questionnaires completed by the 17 employees, and a direct observation form. The questionnaires covered topics on leadership and work environment, while the observation focused on key organizational dynamics. Biographical, inductive-deductive, and analytical methods facilitated a quantitative and qualitative analysis processed in Excel 2013. The results indicated that leadership at the hotel needs improvement, particularly in role-modeling leadership, emphasizing the need for clear guidelines and practical examples. Deficiencies in interpersonal communication were also identified, with recommendations to implement strategies to strengthen trust and feedback. Additionally, a weak perception of organizational identity and institutional values was noted. Training programs are suggested to align employees with the hotel’s mission and vision. The study concludes that leadership is essential for enhancing the work environment by fostering strong interpersonal relationships, a sense of belonging, and increased productivity—key factors for sustainable development in the hospitality sector.

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